Are there warranties on my purchase?
All items are covered by the manufacturers' warranties. Each manufacturer differ on their terms and conditions. Please note that warranties or support might not be offered outside of the USA. B Stock or refurbished items generally have a shorter warranty...
I see a lower price somewhere else, can you beat it?
We are proud to offer the best prices and the best service. If you see a lower price from an authorized and reputable company, please give us a call and we will match or beat it!
Do you ship to APO/FPO boxes?
Yes. Please select the USPS Priority Mail shipping method during check out.
Do you ship to Hawaii, Alaska and Puerto Rico?
Yes. There will be a surcharge for some items.
How much is shipping?
ALL purchases within the 48 contiguous states are shipped absolutely FREE*. Upgrade options are available such as Priority or Next Day Air. International shipping fees are calculated upon checkout. *Strymon does not allow Free Shipping.
What carrier do you use to ship?
We ship with USPS and FedEx. Express, One Day Air, and other options are available upon requests.
What is the policy for international shipping?
We ship USPS or FedEx. For USPS first class international, it will NOT have tracking capabilities. This method is extremely affordable, but please allow up to 8 weeks to receive your item. This time heavily depends on your country and it's customs procedures...
When will you ship my order?
We ship out your order within one business day. In the unlikely event that we are out of stock, we will contact you immediately and offer you options and arrangements. Please note that once you receive tracking information, it might not reflect activity...
What if I receive an item that's defective?
This is very unlikely to happen, since all of our products are direct from the manufacturer and brand new. In the event of a defective item, please contact us to request an RMA for exchange or replacement within 14 days. After the 14 day period, please...
What if I want to return an item for a refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do charge a standard 15% restocking fee...
Why can't I earn points on this product?
Some new products maybe restricted from the rewards program for various reasons. Please contact us if in doubt as to whether a products should be earning points or not. Also some brands restrict the use of such promotions. The list below shows the ...
Why can't I spend my points on this product?
Some new products maybe restricted from the rewards program for various reasons. Please contact us if in doubt as to whether you are allowed to spend points or not on a specific product. Also some brands restrict the use of such promotions. The list...