FAQ Home Page
Help Center
General
Are there warranties on my purchase?
All items are covered by the manufacturers' warranties. Each manufacturer differ on their terms and conditions. Please note that warranties or support might not be offered outside of the USA. B Stock or refurbished items generally have a shorter warranty...
I see a lower price somewhere else, can you beat it?
We are proud to offer the best prices and the best service. If you see a lower price from an authorized and reputable company, please give us a call and we will match or beat it!
Shipping
Do you ship to APO/FPO boxes?
Yes. Please select the USPS Priority Mail shipping method during check out.
Do you ship to Hawaii, Alaska and Puerto Rico?
Yes. There will be a surcharge for some items.
How much is shipping?
We offer FREE* shipping for nearly all purchases over $20 (pre-tax amount) within the 48 contiguous states.
Upgrade options are available such as Priority or Next Day Air.
...
What carrier do you use to ship?
We ship with USPS and FedEx. Express, One Day Air, and other options are available upon requests.
What is the policy for international shipping?
We ship USPS or FedEx. For USPS first class international, it will NOT have tracking capabilities. This method is extremely affordable, but please allow up to 8 weeks to receive your item. This time heavily depends on your country and it's customs procedures...
When will you ship my order?
We ship out your order within one business day. In the unlikely event that we are out of stock, we will contact you immediately and offer you options and arrangements. Please note that once you receive tracking information, it might not reflect activity...
Returns
What if I receive an item that's defective?
This is very unlikely to happen, since all of our products are direct from the manufacturer and brand new. In the event of a defective item, please contact us to request an RMA for exchange or replacement within...
What if I want to return an item for a refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. ...
What if I receive a damaged item?
We make every effort to ship all items protected. In the event it is damaged in transit, please take images of the damage and packaging, then please contact us to request an RMA for exchange or replacement.
Rewards
Why can't I earn points on this product?
Some new products maybe restricted from the rewards program for various reasons. Please contact us if in doubt as to whether a products should be earning points or not.
Also some brands restrict the use of such promotions.
The list below shows the ...
Why can't I spend my points on this product?
Rewards Points are redeemable on orders over $25
Products can be restricted from the rewards program for various reasons. Please contact us if in doubt as to whether you are allowed to spend points or not on a specific product...
What can't I spend all my points on my order?
Rewards points are valid for use on 90% of the order value excluding tax.
Why aren't the points for my order available for use?
Points earned through valid purchases are available for use 35 days after the order has shipped.
Payments
Apple Pay and Google Pay
Purchases made using Apple Pay or Google Pay are ineligible for partial refunds. Please contact our customer support team if you wish to return part of an order that was purchased using Apple Pay or...